Quality work reduces cost, improves schedule, and, in doing so, satisfies our customers. We believe in achieving quality by making solid decisions based on facts, identifying issues before they occur, promptly fixing problems should they materialize, and inspiring every person on a project to "do it right the first time."
SHPL Group People-Based Quality (PBQ) program focuses on human behaviours that drive "right the first time" quality. We call them Quality Absolutes. Our Quality Absolutes provide the clear direction for what is expected from all SHPL Group employees across our entire business, in all functions, and at every level of our organization. Implementing our Quality Absolutes program improves our performance and drives our culture around quality. "Enhancing our quality culture requires a sustained focus on how we bring value and excellence to our customers. Ultimately, we will be successful by making a personal commitment to work that is done right the first time, every time."